Virtual Field Trips FAQs

Learn more about participating in our live, interactive tours.

FAQ List

What if I have students with disabilities and require accommodations?

Live captioning and ASL interpretation will be available upon request. For more information, please contact access@911memorial.org.

Who do I contact if I have technical difficulties before or during the program?

9/11 Memorial & Museum staff are unable to answer technical support questions during the tour. If you need technical support to connect through Zoom or have technical issues during the virtual school tour, please contact the Zoom help center at https://support.zoom.us/hc/en-us. 

What days and times are virtual field trips offered?

Virtual Field Trips are offered Tuesdays through Thursdays. Visit our Virtual Field Trips page for additional details.

 

Are there any materials I can use to prepare my students for the virtual field trips?

We have several resources on our website, including online lesson plans, first-person stories, and interactive timelines, which can be helpful in preparing your students for their virtual field trip.

Are the tours interactive?

Yes, there are several opportunities during the tours for students to interact with the tour leader by using the chat box in Zoom to make observations about artifacts as well as ask and answer questions.

What will my students see during the Virtual Museum School Tour?

During the tour, students explore several exhibitions within the Museum where they encounter artifacts ranging from massive pieces of the original Twin Towers to tributes created in response to the attacks. These exhibits and artifacts help students understand what happened on 9/11 and in its aftermath and consider the ongoing repercussions of the attacks.

What if I need to cancel or reschedule my virtual school tour?

If you need to make any changes to your reservation, please contact Group Sales at groups@911memorial.org.

I paid for a virtual field trip but did not receive my Zoom link. When will I receive it?

You will receive your Zoom link after you register your class. A link to the Zoom registration form is in the confirmation e-mail you receive after paying for your virtual field trip.

Why are credit cards the only form of payment accepted for virtual field trips?

Given our extremely limited staffing during the pandemic, all payments must be made via credit card during this time. We hope to offer additional options in the future and apologize for any inconvenience.

Is grant funding available for virtual field trips?

New York City schools can participate for free thanks to support, in part, by public funds from the New York City Department of Cultural Affairs in partnership with the City Council. If your school is located in NYC, book your program here. 

Do I need a Zoom account to participate in the virtual field trips? Do my students?

Can platforms other than Zoom be used for a virtual school field trip?

No, at this time, Zoom is the only platform we use for the virtual field trips.

What should I do if my virtual field trip is cancelled due to an unexpected Museum closure?

If a virtual field trip is cancelled due to an unexpected Museum closure, you will receive an email with information about how to reschedule your program.